FAQs

Frequently Asked Questions

You can Call or Text us at 204-688-4248 or Email us at contact@rent-a-post.ca to place your order.

We will email or text you a confirmation when you place your order and a confirmation email will be sent after the task has been reported complete.

If you do not receive a confirmation in 30 minutes of submitting your order please feel free to send your request again or give us a call at 204-688-4248

We can supply the sign. (Some conditions may apply), or your can have a custom sign printed with Rap Printers.

Please feel free to call us at 204-688-4248.

Within one business day following the day you order it.

Any order placed AFTER 9 AM will be installed no later than the end of the following business day.

Please remember also that Statutory Holidays do not count as business days.

Almost all of the orders we receive are completed within the time frame specified.

However, there are some things that can delay a request, such as: providing us with incorrect information, severely inclement weather, etc.

We always try to comply with our customers request, and will schedule requested installations for you on regular business days but we cannot guarantee service on any particular day in case we are met with unforeseen circumstances.

Our policy is that our communications remains strictly with the agent. We ask that you relay to us any information that the homeowner has in regards to the post system.

We will do our best to contact the installer, but please have a contingency planned in case we cannot reach them.

Even with modern conveniences such as cellular phones, and computers, we cannot guarantee that we will be able to stop the installation. If we are able to contact the installer prior to arriving at the property, there will be no charge.

Due to the high volume of posts & signs that we install on any given day, it is not possible to meet our customers at the site at a specific time. The best way to ensure we place the post where you would like it, is to place a marker.

We suggest:

  • Stakes with ribbons or
  • Metal frames or directional arrows

We require that you place a marker for properties that have underground sprinklers, invisible dog fences, etc.

If we get to the property and no marker is present, we will not install the post. A service call charge will apply for us to go back when the marker has been placed.

Please note: If you fail to inform us that the property has an underground sprinkler, invisible dog fence, etc., we will not be responsible for any damages.

If we are told to look for a marker on a property without special circumstances, and there is no marker present, our installer will use their best judgment. We do this to avoid delay and to save you the cost of a service call. If you dislike the location & did not leave a marker, there will be a service call charge to move it.

Many times, agents forget to go back by the property and pick up the riders, directional arrows, or metal frames you were using to supplement the sign post. The other possibility is that the homeowner pulled up the sign post and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it. There is a charge to go back to retrieve it.

We will place the post anywhere you like on the property as long as it is safe and legal, and you inform us on the order where you would like it. If you choose, however, to allow us to use our best judgment, and then disagree with our selection, there is a service call charge to go back and move it.

We guarantee our workmanship and materials for 30 days from the date the post-sign was installed, and we will service the post free of charge within that time period.

If the post has been up for longer than 30 days, there is a service call charge to reinstall it.

Yes, any service requests due to vandalism, car damage or other causes are chargeable.